1. Purpose
These General Terms and Conditions of Sale govern the booking and purchase of holiday home stays offered on the website www.fromhometorome.com (hereinafter referred to as the "Website"). By using the Website, the user fully accepts these General Terms and Conditions of Sale.

2. Prices and Taxes
All prices indicated on the Website refer exclusively to the stay and do not include the mandatory tourist tax required by local regulations. This tax must be paid separately upon arrival or as specified in the communication with the customer.

3. Booking and Confirmation
The booking is considered confirmed only when the deposit is charged to the credit card provided by the customer. The amount of the deposit and the payment terms will be specified during the booking process.

4. Check-in Methods
FromHometoRome offers different check-in methods, depending on the booked apartment.

4.1 Self Check-in
- For apartments that allow Self Check-in, the customer can access the accommodation starting from 15:00 (3:00 PM) after completing the check-in form ("Check-in Form").
- All fields required in the check-in form must be filled out.
- In case of government regulations prohibiting Self Check-in, FromHometoRome will arrange an in-person check-in from 15:00 (3:00 PM) to 21:00 (9:00 PM) at no additional cost. After 21:00 (9:00 PM), check-in will be possible with an extra fee of €50 to be paid upon arrival.

4.2 In-Person Check-in
- For apartments that do not offer Self Check-in, in-person check-in is available from 15:00 (3:00 PM) to 21:00 (9:00 PM).
- After 21:00 (9:00 PM), a late check-in can be arranged with an additional fee of €50, to be paid upon arrival.

5. Changes and Cancellations
The policies regarding changes and cancellations will be indicated at the time of booking. In case of cancellation, any fees or penalties will be retained as communicated during the purchase process.

6. Liability
FromHometoRome declines any responsibility for damages resulting from improper use of the facilities or failure to comply with the stay rules.

7. Applicable Laws and Jurisdiction
These General Terms and Conditions of Sale are governed by Italian law. For any disputes arising from the application or interpretation of these conditions, the competent court is that of the legal headquarters of FromHometoRome.

8. Contacts
For any information or support needs, customers can contact customer service through the contact details provided on the Website.

By accepting these terms, the customer confirms that they have read, understood, and agreed to all the clauses indicated herein.

Privacy Policy

This Privacy Policy describes how Clickbook srl (“we” or “the Company”), headquartered in Rome, Via Augusto Mascheroni 7, 00199, VAT ID: 12786411004, collects, uses, and protects the personal data of users of the website www.fromhometorome.com
(“Site”).

Data Controller

The Data Controller of personal data is Clickbook srl, headquartered in Rome, Via Augusto Mascheroni 7, 00199.

For any questions or requests regarding the processing of personal data, you can contact us at: [email protected]

Data Processing Roles
Clickbook srl acts as the Data Controller of personal data processed in relation to bookings and services offered through the Site.

Solutions Plus srl, as the company providing the KrossBooking platform used to manage reservations, acts as a Data Processor pursuant to Article 28 of the GDPR, processing personal data on behalf of Clickbook srl.

Solutions Plus srl processes personal data exclusively for the purposes related to the provision and management of the booking platform, in accordance with the instructions provided by the Data Controller and in compliance with applicable data protection laws.

Types of Data Collected
Through the Site, we collect the following categories of personal data:

Data voluntarily provided by the user:
Name, surname, email address, phone number, and other information provided through contact or booking forms
Data necessary to process bookings and provide requested services
Payment data (e.g., credit card details) are not stored directly by the Company, but are processed through secure third-party payment providers
Data collected automatically:
IP address, browser type, device used, operating system
Browsing data (e.g., pages visited, time spent)
Cookies and similar technologies (see Cookie Policy)

Purpose of Data Processing and Legal Basis
Personal data is processed for the following purposes:
Execution of a contract or pre-contractual measures (Art. 6(1)(b) GDPR):
Managing information requests and bookings
Providing accommodation and related services
Communicating with users regarding their bookings
Compliance with legal obligations (Art. 6(1)(c) GDPR):
Tax, accounting, and administrative obligations
Compliance with public security regulations
Responding to requests from competent authorities
Legitimate interest (Art. 6(1)(f) GDPR):
Improving the user experience and functionality of the Site
Fraud prevention and IT security
Protection of the Company’s rights
Consent (Art. 6(1)(a) GDPR):
Sending marketing communications and newsletters
Installing profiling cookies

Data Retention
Personal data will be retained for the time strictly necessary to achieve the purposes described above, and in any case:

Contractual data: for the duration of the relationship and up to 10 years for legal/accounting obligations
Marketing data: until consent is withdrawn
Data Sharing
Personal data may be shared with:
IT service providers and hosting services
Booking management systems (including KrossBooking)
Payment service providers
Professional advisors (e.g., accountants, legal consultants)
Competent authorities, where required by law
All third parties act as data processors pursuant to Article 28 GDPR or as independent data controllers where applicable.

Data Transfer Outside the EEA
If personal data is transferred outside the European Economic Area (EEA), we ensure that such transfers comply with GDPR provisions, including the use of Standard Contractual Clauses approved by the European Commission.

User Rights
Under GDPR, users have the right to:

Access their personal data
Rectify inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing based on legitimate interests or for marketing purposes
Request data portability
Withdraw consent at any time

Users also have the right to lodge a complaint with the competent supervisory authority.

To exercise these rights, contact:
📧 [email protected]

Cookies
The Site uses cookies for technical, analytical, and marketing purposes.
For more information, please refer to our Cookie Policy.

Changes to this Privacy Policy
We reserve the right to update this Privacy Policy. Updates will be published on this page with the relevant date.

Contact Information
📧 Email: [email protected]
📍 Address: Clickbook srl, Via Augusto Mascheroni 7, 00199 Rome, Italy

This Privacy Policy has been drafted in accordance with Regulation (EU) 2016/679 (GDPR).