Terms of Service
please read these terms of service carefully as they contain important information regarding your legal rights, remedies and obligations, including various limitations and exclusions, a clause that governs the jurisdiction and venue of disputes, and obligations to comply with applicable laws and regulations.
1. Definitions
“Accommodation” is the place where you are staying.
“Services” means: Promotion and offer to the general public of the accommodation; management of the bookings for the accommodation; management of contacts with the Client; welcome and check-in to the accommodation, on the conditions below; care of the accommodation throughout a Client’s stay; payment collection on behalf of the Owner; a Client’s check-out, on the conditions below. Our service fee is included in the accommodation fees that we accept for the Owner, who pays us such according to a percentage of the applicable accommodation fees.
“Accommodation fees” means the amounts that are due and payable by a Client in exchange for the relevant stay in the accommodation, except as provided in 6.2 and 6.3. The Owner may at his or her discretion decide to include in these amounts a cleaning fee and/or the tourist accommodation tax that he or she has to collect and remit to the Roma Capitale authority.
N.B.: We may round up or down amounts that are payable from the Client to the nearest whole functional base unit in which the currency is denominated, i.e. to the nearest euro.
2. How the Services work
2.1 The Services are purchased as soon as we send the relevant booking confirmation to the Client from e-mail address [email protected] together with the voucher summary sheet.
2.2 Through the Site – i.e. www.fromhometorome.com – the Client may view the prospective availability of the accommodation with its relevant fees, then send out a booking request through the dedicated electronic form.
2.3 The booking request is either accepted or rejected by the Owner within the following 24-48 hours.
2.4 If the Owner accepts the booking request, we ask the Client for a wire transfer or PayPal (the processor’s additional charges are the responsibility of the Client) in order to make a down payment on the applicable accommodation fees. The booking confirmation is dependent on the down payment that the Client must remit within 48 hours of our giving notice of that requirement via [email protected]
2.5 If the Owner does not accept the booking request or the Client does not make the down payment within the period of time above, the relevant booking request will be automatically cancelled.
2.6 The Client must pay what remains due on the accommodation fees in accordance with the payment mode stated in the voucher summary sheet. After the balance is paid, the Client’s obligation to pay the Owner will be satisfied and we will owe the Owner the accommodation fees (less our service fee and applicable taxes).
3. Check-in
3.1 The Client is welcome to check in between 14:00 hours (2pm) and 22:30 hours (10:30pm). This includes arrivals any day of the week. The check-in may take place before or after these times upon appointment, depending on the actual availability of the accommodation. In any case, the Client ought to email the contact address stated in the voucher summary sheet about the time of arrival at least 24 hours prior. Information about possible changes should be sent to the same e-mail address as soon as the Client is aware of them, otherwise we cannot ensure the Client’s checking into the accommodation at the desired time.
3.2 In order to make sure the accommodation is actually available, we reserve the right to charge the Client an additional fee, which is equal to 50% of the prior overnight fee, when the check-in takes place before 14:00 hours (before 2pm, early check-in). After 22:30 hours (after 10:30pm, late check-in) the applicable additional fee is €50.
3.3 Upon check-in the Client must show his or her I.D. card, so as to give the Public Security Authority the notice required; including on the same notice the names and birth dates of other actual and possible occupants of the accommodation beside the Client is also required.
3.4 The Client must pay the accommodation fees in accordance with the voucher summary sheet, otherwise we reserve the right to postpone the check-in until the Client has paid accordingly.
3.5 The number of occupants must match the confirmed booking and the information on the voucher summary sheet. The Client must pay the applicable accommodation fees, which are calculated automatically through the Site, based on the actual number of people at check-in, if that number exceeds the one in the voucher summary sheet.
3.6 The Client must pay a security deposit on check-in in accordance with the amount stated in the voucher summary sheet, which the Client will be returned on check-out if none of the problems outlined in 5.3 and 5.4 occurs. We reserve the right to postpone the check-in until the Client has complied with the security deposit payment.
3.7 After completing the above outlined procedures, the Client will be handed over the accommodation keys, all of which the Client must return when checking out.
3.8 The Client is acknowledged via receipt for all the payments made, including the tourist accommodation tax that the Owner must remit directly to the Roma Capitale Authority. The payment of that tax is collected upon check-in. For the applicable tourist accommodation tax rate, please seewww.turismoroma.it/news/contributo-di-soggiorno?lang=en.
N.B.: Should the tourist accommodation tax rate increase after the voucher summary sheet is issued, and before actual performance, the Client will pay the increased tax rate.
4. Check-out
4.1 The Client must check out of the apartment by 10:30 am on the end date of reservation. (S)He must give notice to the contact e-mail address stated in the voucher summary sheet (Check-in Contacts) about the time of departure at least 24 hours before leaving and as soon as (s)he knows about possible schedule changes in order to make an appointment for an inspection of the accommodation and the return of keys and security deposit, with the exceptions outlined below.
4.2 The Client will be returned the entire security deposit if none of the provisions of 5.3 and 5.4 occurs, but we reserve the right to provide the Client with the relevant restitution payment via PayPal, wire transfer, or other, within the following 24 hours, should the departure occur before 8:00 hours (8am) or after 24:00 hours (midnight).
5. Supply and Damage
5.1 The Client has the right to make use of all the equipment included with the accommodation, except as provided in 5.2. The Client has no claim for further supplies, e.g. soap, toilet paper, cleaning supplies and the like, if those with which the Client was provided at check-in, i.e. our ‘welcome kit,’ have been used up during the stay.
5.2 The Client is responsible for compliance with the rules of the house, which either the Owner or the house management have set forth, along with the rules for the collection of waste, and safety and security measures issued by public authorities. Those are outlined in the information sheet available in the accommodation or in advance via e-mail if the Client requests.
5.3 The Client is responsible for leaving the accommodation in the condition it was when the Client arrived, and the Client is also responsible for any acts and omissions and for the acts and omissions of any individuals whom the Client invites to, or otherwise provides access to, the accommodation. The Client agrees to pay the cost of any damages to the accommodation by subtraction of the equivalent amount from the security deposit paid upon check-in. The Owner reserves the right to take action on the Client, should the cost of damages exceed the security deposit.
5.4 Damages to the accommodation are, for example, loss of keys; damage to furniture and decorations; damage to the building, including the exterior and common parts; violations of the regulations for the collection of waste which are liable to a fine from the City. In particular, the loss of keys will bring about the retention of the security deposit.
5.5 The daily electricity consumption included in the accommodation fees is stated in the voucher summary sheet, which is an average consumption rate calculated on a moderate use of the electrical appliances in the accommodation. The meter will be read both on check-in and check-out. We reserve the right to charge the Client € 0.30 / kWh (kilowatt hours) for the exceeding consumption by subtraction from the security deposit.
6. Cancellation Policy
6.1 The Client may cancel a confirmed booking by e-mailing a cancellation request to [email protected] and the following apply:
6.2 The Client agrees to pay half the accommodation fees if the cancellation request arrives later than 15 days before the expected date of arrival.
6.3 The Client agrees to have the down payment retained if the cancellation request arrives later than 15 days before the expected date of arrival.
6.4 We return the entire down payment made by the Client only: 1) if the cancellation request arrives earlier than 30 days before the expected date of arrival, or 2) if, by necessity or emergency, the Owner cancels the confirmed booking at any time. As an alternative to the latter, we will commit ourselves to find the Client an alternative equivalent accommodation.
6.5 The Client is liable for any processing charges for refunds and returns.
6.6 The Client has no claim: if, for whatever reason, the Client decides to shorten the stay in the accommodation and does not give notice of this via e-mail through [email protected] at least 30 days before the expected date of arrival, for a postponed arrival; or at least 30 days prior to the expected date of departure, for an advanced departure. If the Client, instead, gives notice of such changes in plans in accordance with the present provision, we will issue a new voucher summary sheet with the applicable accommodation fees, which are calculated according to the changes requested by the Client.
6.7. Any type of refund will be subject to an administration fee for an amount of € 20, plus the commission fees due to the payment gateway (for an amount variable between 1 – 4% of the payment itself, depending on the service e.g. Paypal, Stripe, Credit Card, Sumu, Syspay, etc.).
7. Final Clauses
7.1 These Terms constitute the entire agreement between you and us, regarding the booking of Services through the Site and any other websites through which the Owner promotes the accommodation. You are accepting these Terms as soon as you check the ‘accept’ box on the Site’s confirmation form.
7.2 You may not assign or transfer these Terms to any person without our prior written consent.
7.3 Any notice or other communication permitted or required shall be in writing and transmitted via e-mail from/to [email protected] or other contact address provided in the voucher summary sheet. The date of receipt will be deemed the date on which such notice is transmitted.
7.4 These Terms will be interpreted in accordance with the laws of Italy. You and we agree to submit to the jurisdiction of a court located in Rome, Italy, subject to a prior attempt to settle any possible disputes amicably.
Contact Information
Clickbook s.r.l.
VAT number: 12786411004
